Account recovery with a limited lifetime.
Help users regain access through deliberate verification.
Where this work fits
Messages only help when they reach the right person at a useful time. A push can be missed, so customers also needed relevant email and a place to return to notifications.
MY CONTRIBUTION
I built verification and account-recovery communication with temporary, controlled account flows. Recovery needed to help a customer continue while avoiding a permanently reusable route into the account.
THE IDEA, ILLUSTRATED
Schedule a tailored message across channels
TAILORED. SCHEDULED. DELIVERED.
9:41•••
YOUR INBOX
Customer activity shapes the message and timing. Email and push deliver it, while the inbox keeps it available to revisit.
THE ENGINEERING DECISION
Match the message and timing to the customer.
Timing and audience mattered as much as the channel. I aligned sends with customer activity, filtered invalid device recipients, and kept a saved inbox so a missed push did not lose the message.
The skills behind the work
- Email integration
- Connect product messages or alerts with a delivery service and handle send outcomes.
- Redis
- Support temporary data, sessions, and bounded account flows with expiration.
- Authentication
- Establish who is making a request before applying account or access rules.
THE WIDER RESULT
READ THIS IN CONTEXTI sent each customer the right message at the right time. →Tailored, scheduled email and push notifications helped increase customer engagement by 30%.